Shipping and Returns

General: 

Most orders are custom dyed, and our lead time is usually 10 working days. 

No order will be shipped unless payment has been received in full.

A tracking number will be sent to the buyer. 

Gifts can be shipped directly to the receiver’s address. 

The buyer is responsible for all shipping costs. 

No responsibility will be accepted for any goods lost or damaged in transit – these will be covered by the parcel insurance. 

 

South African customers: 

All parcels are sent with Fastway Couriers although a different method will be considered at the buyer’s request. 

 

For customers in all other countries:

All parcels delivered outside South Africa will be sent with DHL Express Couriers.

 

Returns policy: 

Although no refunds will be made, any item that is in its original condition and is returned within 1 week of purchase may be exchanged, subject to a 10% handling fee. 

All shipping costs pertaining to an exchange will be for the buyer’s account.

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