July 2021 Important Update

Please read to the end as there is very important information included below:

Hello everyone,

Firstly, I would like to say a big thank you for your kind support over the past few months. I have faced some major challenges and have had to make some big decisions about the way forward for The Neave Collection. Your thoughtful messages of support have been so gratefully received. Each and every one is treasured.

Having had a bit of a break from the constant demands on my time that came about due to the unexpected success of The Old Wool Factory CAL, I am now in a better position to make some decisions. So here goes ……..

Patterns

If you have been following me for some time, you will know that Dana Biddle of ColourSpun and I have developed a very good working relationship. This is mainly because we share the same values and work ethic. I trust Dana completely. We have also become firm friends along the way.

Shortly after closing down my online shops on The Neave Collection, Ravelry and Etsy, Dana phoned me and put a proposition to me. The proposition is that she will sell a selected range of my patterns from her online shop on my behalf. I took some time to mull this over and came to the conclusion that it is a good option.

Dana has been hard at work capturing the patterns on her web site. Thank you so much for your friendship and support, Dana.

The patterns can be purchased individually, i.e.  without a ColourSpun yarn kit. These patterns can be found at the following link:

Yarn Kits

Dana will also be selling yarn kits for these patterns. The patterns and kits are sold separately. 

It is worth mentioning here that Dana has managed to reduce the shipping rates world wide. This includes FREE shipping over 1kg in South Africa

You will find the kits at the following link:

 

Pattern Subscribers

As previously advised, I am planning to close the current Neave Collection web site on 31 May 2022.

If you are a current pattern subscriber, please do the following:

Step 1

Login to The Neave Collection and download your patterns:

  1. Click My Account.
  2. Click Downloads.
  3. Download all the patterns you wish to keep and save them to your preferred device. I suggest saving them to Dropbox or iCloud or something similar to ensure you have a backup.
  4. Return to My Account.
  5. Click My Subscription.
  6. Click Cancel.
Step 2

Please ensure that you login to your PayPal account and cancel your recurring payment. I cannot do this on your behalf. You have to do this as follows:

Here’s how:

  1. Click Profile icon beside Log Out.
  2. Click Profile and settings.
  3. Click My money.
  4. Click Update in the Automatic Payments section.
  5. Click Cancel or Cancel automatic billing and follow the instructions.

 If you don’t do this PayPal will continue to pay me the subscription on the renewal date. 

I reserve the right not to issue a refund if you elect to ignore this instruction to cancel your recurring payment.

Assistance with Patterns

If you find a bona fide error in any of my patterns please email me and I will happily make the necessary correction.

If you need my personal assistance with a pattern, please email me your question. I will then send you a quotation for my time based on your question/problem. On acceptance of this quotation, I will send you an invoice. Once the invoice has been paid I will happily assist you. This may sound draconian, however please understand that my time is a valuable commodity. I feel that I have been taken very for granted over an extended period of time. Sadly, this has resulted in my decision to take a step back from the design process. 

My patterns are inexpensive, well written and thoroughly tested. Most of my patterns also have detailed video tutorial support, so personal assistance should be mostly unnecessary.

You will also be invoiced for my time if you report an error that turns out not to be an error, but simply your lack of understanding/experience.

I will not respond to support/assistance requests on Facebook or any other social media platform.

My email address is: debbie@theneavecollection.com

 

New Designs

From time to time, I may still elect to release new patterns. If and when this happens, these will be sold through ColourSpun and announcements will be made on The Neave Collection Crochet Design page in Facebook.

Once again, thank you to everyone for your understanding and support.

I send love & light to you all. We are all facing unprecedented challenges and I pray that you are safe and coping.

Debbie

xoxoxo


Rate this post:

1 Star2 Stars3 Stars4 Stars5 Stars
Loading...

Leave a Reply

Your email address will not be published. Required fields are marked *

Select Your Currency


Search